Sustainability and Online Marketplaces

Key Takeaways
Aspect Insight
Consumer Interest Sustainable products receive 1.9x more views.
Conversion Rates 10% higher for sustainable products compared to non-sustainable alternatives.
Return Rates Sustainable products boast lower return rates, indicating higher customer satisfaction.

The Rise of Sustainable Shopping on Online Marketplaces

The trend towards sustainability is not just a fleeting phenomenon but a deep-rooted movement towards conscious consumerism. Zalando Marketplace, a leading European online platform for fashion and lifestyle products, stands at the forefront of this shift. The marketplace has noted an average of 1.9 times more views for sustainable products compared to their non-sustainable counterparts, signaling a significant shift in consumer interest towards eco-friendly options.

Understanding Consumer Behavior

The increased interest in sustainable products is a testament to the growing awareness among consumers about the environmental impact of their purchases. Shoppers are now more informed and concerned about the sustainability credentials of the products they buy, from the sourcing of materials to the manufacturing processes and the corporate ethics of brands. This shift in consumer behavior is reflected in the higher engagement rates that sustainable products enjoy on platforms like Zalando.

Impact on Conversion Rates and Returns

Sustainable products not only attract more views but also boast a 10% higher conversion rate. This statistic underscores the willingness of consumers to purchase eco-friendly products when given a choice. Moreover, these products typically see lower return rates, indicating higher customer satisfaction and possibly a more deliberate shopping process, where decisions are carefully considered, reflecting a commitment to sustainability that transcends mere trend-following.

Leveraging Sustainability for Marketplace Success

For brands and sellers on marketplaces like Zalando, the message is clear: integrating sustainability into your business model is not just good for the planet but also beneficial for business. Here are strategic insights for marketplace success based on sustainability:

  • Highlight Sustainability Credentials: Make sure your product listings clearly state the sustainable attributes of your products. Transparency about materials, processes, and certifications can significantly influence purchasing decisions.
  • Educate Your Customers: Use your platform to inform customers about the importance of sustainable shopping and how it makes a difference. Storytelling can be a powerful tool to connect with your audience on an emotional level.
  • Offer a Wide Range of Sustainable Choices: Diversify your product range to include sustainable options across categories. The more choices consumers have, the more likely they are to find something that meets their needs and values.
  • Implement Sustainable Practices: Beyond offering sustainable products, ensure your operations—from packaging to logistics—are environmentally friendly. This holistic approach to sustainability can enhance your brand’s reputation and appeal.


The statistics from Zalando Marketplace reveal a significant trend: sustainability is not just a niche market but a mainstream demand among online shoppers. With sustainable products receiving more views, higher conversion rates, and lower return rates, the message to retailers and brands is unequivocal. Embracing sustainability is not only crucial for the environment but also offers a competitive edge in the digital marketplace.

Online marketplaces like Zalando are pivotal in this transition, providing a platform for sustainable products to reach a broader audience. As the digital landscape continues to evolve, sustainability will undoubtedly remain at the heart of successful online retail strategies.


Scroll to Top